How to be an effective phone team manager – some free tips. Some great ideas came out of a recent course we ran for a team of telephone team managers in Birmingham.  We run courses for telesales, telemarketing, customer service and internal sales team managers, supervisors and team leaders and we enjoy seeing buckletloads of good ideas coming out.

Customer Service and Telesales Managers trainingOn this course we ran a session on what makes an effective team manager. The question we ask the group is ; What personal characteristics do YOU think you need to be an effective phone team manager. We will write about some of the other ideas that came out of this course in future articles, but for the time being we thought you might be interested in the following top 10 tips ;

  1. Be proactive
  2. Be approachable (friendly & open)
  3. A good listener
  4. Decisive
  5. Positive
  6. Respect (need to earn it and show it)
  7. Courtesy
  8. Able to give constructive feedback
  9. Flexible
  10. Dynamic

If you are a telephone team manager, supervisor or team leader in charge of a telesales, customer service, telemarketing or internal sales team, we’d be interested to hear about 3 characteristics you think you need. We’re interested in building a list that anyone can read and benefit from. Send your ideas to

And remember our customer service management, telesales team leader and telemarketing supervisor courses run in Birmingham, Coventry, Leicester, Northampton, Nottingham, Derby, Melton Mowbray, Daventry, Wellingborough, Ketttering, Corby, Loughborough, Milton Keynes, Cambridge, Peterborough, Newmarket, Rugby, Solihull and Lichfield. You can either join other phone team managers, or alternatively we can provide telephone team manager training on site at your offices.

Our next public course – the art of running a successful telephone team is running in the East Midlands on  Wednesday 24th & Thursday 25th November 2010 which isn’t far off now. Follow this link for more details. We are taking bookings now!!

To Market runs training courses for telephone sales, telemarketing and customer service managers, supervisors and team leaders across the East Midlands, Peterborough, Cambridge, Leicester, Northampton, Derby, Nottingham, Kettering, Corby, Wellingborough, Coventry, Birmingham, Lichfield, Solihull, Peterborough, Wolverhampton, West Midlands, Milton Keynes, Lincoln, East Midlands as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Suffolk, Buckinghamshire, Warwickshire, Nottinghamshire and Derbyshire.