Telemarketing Telesales Customer Service managers training – 24th & 25th November 2010.
To Market is running our final telephone team management course for 2010 in late November. This course is designed specifically to suit the needs of team leaders, supervisors and first line managers of telephone teams : telesales, telemarketing and customer service.
You don’t need us to tell you that managing a phone team can be demanding yet rewarding. This 2 day masterclass course covers all the major topics that telephone team managers need including ; Time management, motivating a telephone based team, praise and reprimand, coaching, target setting and language to lead.
Plus of course you’ll spend 2 brilliant days working with other people who have a similar job to you.
Contact us today firstname.lastname@example.org or by phone on 01858 461148 if this course is for you, and you want to register your interest.
Previous delegates have attended this course from many industries and from many towns and cities across the Midlands including Birmingham, Cambridge, Peterborough, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth, Lichfield, Leamington Spa, Warwick, Stratford on Avon and all parts of Leicestershire and Northamptonshire.