How good are the members of your customer service team in their verbal interaction with your customers and prospects? Chances are they’re pretty good but you may acknowledge that there could be improvements in some areas. This has a commercial impact too. If the customers like dealing with your team, and your customer retention is high, this means more orders and higher average order values. if there are areas for improvement, then you’re leaving money on the table.
When was the last time you audited the communications skills of your customer service team? It may be part of your job, or maybe it’s someone else’s. Often managers and directors tell me that it just never gets done. It never becomes that number one job.
An external view
There are many advantages to having someone external come and do it for you. First, it ensures that the job gets done. And typically it only takes a couple of hours.
Second, because I’ve conducted many team audits over the years, naturally I’m able to make some comparisons when viewing your team alongside others I’ve seen. Assessing how your team members go about their job, dealing with customers. It’s a way of benchmarking your team against others in various industry sectors.
For just a few hundred pounds, you can have an independent unfiltered report on your team. And just think, if you get just 1 or 2 new ideas that you implement, it is likely to repay your investment many times over.
2 hour on-site team audit
During my time on-site at your offices, I’ll be sitting alongside some of the members of your team and keeping an ear out for ;
- Motivation
- Call structure
- Communication skills
- Environment
If you want an example of what a report might look like and the subjects covered you can request one.
The deal
If you book a team audit and it is carried out, invoiced and paid for before 31st October 2025 To Market will refund you half of what you spend against a training programme before the end of 2025. Typically this will save you around £200 against a training programme. Please enquire for further details.
To Market carries out training courses and team audits around the Midlands and Eastern England : in Birmingham, Derby, Coventry, Nottingham, Leicester, Milton Keynes, Bedford, Rugby, Daventry, Northampton, Corby, Kettering, Wellingborough, Peterborough, Newmarket, Cambridge, St. Ives, Huntingdon and Bury St. Edmunds, as well as wider parts of the East and West Midlands.
For more details about YOUR team audit, drop us some details here.