How to sell the delivery charge on small orders
How to sell the delivery charge on small orders. Telesales tips and advice, closing, upselling, increasing order value. Some free telesales and telemarketing tips here on the To…
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Commission or bonus and incentives for my telesales team ?
Should I pay commission, bonus or run campaigns for my telesales or telemarketing team ? Well why not do all 3? They all have their place and they…
Telesales training for office interior companies
Benchmarking and telephone skills training for teams in office interior, refit, office refurbishment industries. Training and development programme starts with a team audit where we benchmark your team.
How to deal with – I’m happy with my current supplier
How to deal with – I’m happy with my current supplier. This is one of the most common objections you face in any form of selling. Read more…
Telemarketing, telesales and customer service team development – car companies
To Market offers training – Telemarketing, telesales and customer service team development in car companies. We’ve worked with dealers, finance divisions, vehicle leasing, car dealerships and after sales…
Quality questions – telesales use
Having a range of quality questions to use when talking to prospects on the phone can be massively helpful and can get you further than perhaps your competitors…
Customer Service training for your service desk
Customer service training for your service desk is an important training topic at the moment. Increasing numbers of companies are talking to us about customer service training for…
Using positive language to influence customers – part of exceptional customer service
Use positive language even when saying No to customers. Keep the dialogue going and avoid confrontational language such as ‘No’. It leaves no wriggle room at all. Offer…
Telesales team training – vending companies
Telesales team training – vending companies. Increasing appointment setting rates is key for vending machine distributors and manufacturers. To Market has worked with a number of vending machine…
The 11 main telephone sales objections
The 11 main telephone sales objections are here if you follow the link to the articles site here. Objections are fairly standard across industries, but they feel different…
Interim or fixed contract telesales or telemarketing manager
Interested in hiring an interim or fixed contract telesales or telemarketing manager ? Interview candidates who may want to do the job for you for a fixed number…
Hiring top people is expensive – training them to be top people is more cost effective
Hiring top people is expensive – training them to be top people is more cost effective. I came across the following quote while rereading the One Minute Manager,…