How about an audit on your internal sales team?
How about an audit on your internal sales team? Your team is doing ok, probably. But you’re here because you’re keen to help develop their skills further. Common…
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Tracking down the decision-maker – a tip
Tracking down the decision maker on the phone. If you’re getting blocked at reception by a policy which says your intended contact doesn’t accept phone calls, try another…
Let your telemarketing team work from home
Allowing your telesales team to work from home increases call centre productivity by around 20% it is claimed. Certainly being able to recruit from a larger pool and…
How to make the most of call recordings
Using call recordings within your training programme is a great idea provided it is done objectively and not simply as a stick to beat people with. Training programmes…
Will GDPR lead to an increase in telephone prospecting?
Outbound telephone prospecting is back in fashion. It allows you to find out more about what your customers want and really think. It is also entirely numeric. So…
Franchise network telesales training
If you’re part of a franchise business and want to help your telesales or telemarketing team achieve better results, talk to us. We provide a range of core…
Easy – set up a team audit on your telemarketing team
Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it…
UK based French speaking customer service training
Customer Service training provided for UK based, French speaking customer service teams around the UK. Everyone is a human being wherever they’re based. So the highly interactive course…
Telephone supervisor training – Leicester
The only course in the UK specifically designed for first team telephone team managers, supervisors and team leaders? 2 days in-depth course guiding first line managers through the…
Switch selling – how tos
Switch selling and how to. This is about finding another way of offering a different solution for the same requirement. Selling adhesives for instance to someone who thought…
Cross selling – how tos
Cross selling ‘how tos’ here. Defining cross selling as offering alternative products or services, perhaps when you’re out of stock of a product that the customer wants. Keeping…
Upselling – how to
Making upselling work for you. Increasing average order value increases profits and gives your customers a more comprehensive level of service if done right. Done badly, it puts…