More tips on getting past the gatekeeper
Getting past the gatekeeper is an occupational hazard for anyone making outbound calls : telesales, telemarketing or field sales. There are many tips posted elsewhere on this blog…
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3 top tips for telephone appointment setting for field sales
3 top tips for appointment setting over the phone for field based sales teams. There are many subtle differences between selling face-to-face and setting your own appointments over…
Who makes sure your CRM has clean data?
Data cleansing is vital to ensuring your CRM data and your marketing is well targeted and accurate. Chances are you don’t have the time or resources to carry…
Sometimes best to set a more realistic target
Setting realistic targets for your telephone sales or telemarketing team or indeed yourself is crucial to ensure that everyone remains focused on the goal whilst still feeling motivated.…
Why telemarketing is the way forward
Telemarketing has a place in the marketing mix for growing business to business companies. It offers a higher quality of contact and market place feedback than any other…
5 tips for leaving voicemails
5 top tips for leaving voicemail messages. Tips for telesales and telemarketing teams. Dealing with the dreaded voicemail. Should you leave a message or not? Sometimes you should,…
Targeting lapsed customers – a must have
Contacting your lapsed customers is generally reckoned to be the second best place to get additional business. It is worth asking them why they’re no longer trading with…
How to avoid mixed messages on the phone
Mixed messages on the telephone when talking to customers arise because we’re all different people. We all relate to the world differently and therefore we can’t assume that…
5 qualities of a great telemarketer
Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great…
Directing the conversation – the easy 2 stage process
Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you…
New financial year April – Learning and development budgets
April new financial year, new budgets and the time & opportunity to invest in the most costly asset your business has – it’s people. Customer handling, selling, complaint…
Benefit selling on the phone – Make sure you do
Selling benefits on the phone rather than waffling on about features is key to success. Develop words and an approach which sounds relevant, thought provoking and beneficial for…