Effective telesales openers
Effective telesales call openings are based around 3 key elements. To Market telesales and telemarketing training covers the importance of the 3 strand intro, the reason statement and…
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The biggest single factor that determines success for your telesales team
The biggest single factor that determines success for your telesales team isn’t the selling skill of your telesales or telemarketing team, surprisingly. The factor which is more important,…
How to add value to your order – selling your charges
How to add value to your order – selling your charges. It is much easier to sell add on charges such as minimum order value, or plus carriage…
Cold calling – how to make sure it’s done properly
7 top tips on telesales cold calling. How to make sure it’s done properly. Covers advice on targeting, training, structured goal setting, and the need for team motivation.
Sales tip – don’t call back too often – you look desperate
Sales tip – don’t call back too often – you look desperate. We all appreciate that in sales we need to be ‘on the ball’, ‘on top of…
Why listening is so important to telesales
Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good…
KPI systems for telesales and telemarketing
Understanding the KPIs for your telesales or telemarketing team is key to helping them raise activity levels and output. We’ve produced an audio CD that distills this down…
3 reasons to have your phone team’s skills audited
3 reasons to have your phone team’s skills audited. 2 hours on site is all it takes to get an independent assessment of the communication skills of your…
It’s good your customer is moving on – here’s why
It’s good your customer is moving on – here’s why. If you’ve built good rapport with your contact and the host company, you now have 2 trading prospects,…
Telesales masterclass – 2 day course – 16th & 17th April 2012 – Leicestershire
Telesales masterclass April 16th and 17th April covering Leicestershire and Northamptonshire
Don’t treat all your prospects equally
Don’t treat all your prospects equally. By all means commit to keeping in touch with them all, but be canny about where you prioritise your time. Using our…
How to make your low value product stand out
How to make your low value product stand out. You may encounter apathy as prospects consider your product too low value to give it much brain space. Develop…