The magic ingredient that will help you get on in life – ENTHUSIASM
Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about…
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Make sure your telesales team is targeted on what you are targeted on
Telesales and telemarketing teams should be targeted on what the managers are targeted on. Too often teams are targeted to achieve something out of line with corporate objectives…
Why do sales people fail to close ?
Why do sales people fail to close ? A lot of the time it is all based around our human frailties and the fear of rejection. Using good…
Good customer service – it’s all about attention to detail
Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you’re in a…
Befriend the gatekeeper – it’s the only way !
Befriend the gatekeeper – it’s the only way ! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and…
Telephone techniques training course – 1 day
Telephone techniques course just launched – 1 day telephone skills course for telesales, customer service, telemarketing, internal sales and venues will serve Birmingham, Coventry, Daventry, Solihull, Lichfield, Leicester,…
Customer Service masterclass training – Leicester / Northampton – 24th – 25th August 2010
Customer Service training – Leicestershire – 24th – 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service…
Telesales masterclass – Leicester / Northampton 26th – 27th July 2010
Telesales masterclass – Leicestershire / Northampton 26th – 27th July 2010. Next open course for telesales and telemarketing personnel now set. Course will cover all the key elements…
Unsolicited telephone sales calls can be illegal
Unsolicited telephone sales calls can be illegal. So this means you can’t simply start calling names and companies at random from a list. Make sure your telephone sales…
Council customer service training – open course East Midlands
Brand new customer service training for councils, east midlands, northamptonshire, Leicestershire, Warwickshire, Lincolnshire, Cambridgeshire councils customer service training, public sector customer service courses, handling conflict training
Getting past the gatekeeper – 5 top tips
Getting past the gatekeeper – 5 top tips. Getting past the receptionist is one of the most testing parts of being an outbound telemarketer or telesales agent. Our…
What to do if you lose an order
What to do if you lose an order. It’s about doing the opposite of what you may feel inclined to do. Contact them, find out why you didn’t…