Unsolicited telephone sales calls can be illegal
Unsolicited telephone sales calls can be illegal. So this means you can’t simply start calling names and companies at random from a list. Make sure your telephone sales…
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Getting past the gatekeeper – 5 top tips
Getting past the gatekeeper – 5 top tips. Getting past the receptionist is one of the most testing parts of being an outbound telemarketer or telesales agent. Our…
What to do if you lose an order
What to do if you lose an order. It’s about doing the opposite of what you may feel inclined to do. Contact them, find out why you didn’t…
Get flexibility with a short term telesales manager for your team
Get more flexibility with a short term telesales manager for your team. You may be appoint a manager from within the team. Maybe they lack some of the…
Keep telesales language and suggestions positive
Use positive language and positive imagery when talking to prospects and customers. Don’t make sales calls sound apologetic, or that you feel the customer is doing you a…
Questions really are the answer
Questions really are the answer. It is true that good and effective questioning skills are key to building good relationships with your customers and prospects. And remember that…
Hire an interim to support your new telesales team leader or supervisor
If you have a junior or newly promoted telesales or telemarketing team leader, supervisor or manager, they may need some short-term support in setting up the key business…
Create a dynamic atmosphere with your telesales team
Create a dynamic atmosphere with your telesales team. This is important, if you can help the team create a buzzy, dynamic, fun environment they will perform better. Success…
Get advice on why not to hire a new telesales manager
Advice on why not to hire a new telesales manager. If you’re currently looking to build up the telesales or telemarketing function in your company, you may be…
What is the difference between commission and bonus ?
What is the difference between commission and bonus ? A question we frequently get asked by clients. Not only what is the difference, but equally importantly, “do we…
Small business owner in need of help developing telesales ?
Small business owner in need of help developing telesales ? You run a small to medium sized business and you feel telesales has a place in your business.…
Don’t hire a new telesales manager yet !
Don’t hire a new telesales manager yet ! A more cost effective solution may be to hire in a quality team manager for a fixed or variable amount…