Can furloughed workers do online training?
Can furloughed workers enrol on online training? This is a question I’ve been asked recently. More than once. So, I’ve looked into it by speaking to specialists in…
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Telephone skills to help your field based sales team
Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects.…
Online sales training
How about some online sales training for your field based sales team? This is all the more relevant at the moment with this pesky virus about. We are…
5 qualities of a great telemarketer
It’s easy to find people who think that telemarketing or telesales is an easy job to do. “Easy to do, hard to do well” perhaps. Anyone can be…
7 traits of highly effective sales people
7 traits I’ve noticed about successful sales people. I’m not saying these are the only 7, or indeed that they’re the most important 7, but they’re my observations.…
Structuring your telephone sales call – 3 elements
Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on…
How about an independent check on your customer service team?
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your customer service team. In just 2 hours you will get…
How you can tell more than 40 things about somebody from as little as 6 words
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales /…
Questioning – the most important communication skill?
Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries,…
3 key steps to structuring your telephone sales call
Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on…
Why you still need to make telemarketing calls in B2B
5 reasons why using outbound telemarketing could help your B2B organisation. Quality of contact, getting closer to your market place and encouraging feedback is all part of the…
UK based French speaking customer service training
Customer Service training provided for UK based, French speaking customer service teams around the UK. Everyone is a human being wherever they’re based. So the highly interactive course…