Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or…
Customer service disaster? Upset all your favourite people? One of many ways we learned to deal with such a calamity is swiftly. Be bold, be honest, hold your…
Commodity selling presents certain challenges. Customers are only after one thing – the lowest price. Make sure when you quote you also ALWAYS ask for the order. The…
I.T. reseller telesales and telephone skills training. Recent course included structure of the sales call, listening skills, questioning skills, the fundamentals of communication, dealing with objections and complaints.…
2 day masterclass for all telemarketing and telesales personnel. In 2 days we’ll guide you through the most effective ways to sell more to more people more often.…
Closing the sale is only a question – that is all. It is the next stage in your well rehearsed and well structured sales process.
How to be an effective phone team manager – some free tips. Great ideas came out of a recent course we ran for a team of telephone team…
Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010 with To Market. This is our last customer service training course for 2010. During…
Telephone team manager training – 24th & 25th November 2010. Specially designed training course for all phone team managers, supervisors and team leaders in customer service, internal sales,…
Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track.
Great customer service and exceeding the customer’s expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in…
7 tips on how to make cold calls. Cold calling is a key part of the business development model for any organisation. Cold calls are often the most…