Book an audit on your outbound phone team
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an…
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What to do with Christmas – business review
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet,…
Why keeping your telemarketing team happy matters
Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort…
There are prizes for second in selling
There are no prizes for second they say. However in selling there often are. Keep in touch and be helpful and friendly and one day your chance will…
It’s important to have the size of your call pot just right
It’s important to get the size of your call pot right. Too small and your pot will go stale. Too large and you miss opportunities. Look after your…
Telemarketing appointment setting in choppy waters
Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help…
Telemarketing appointment setting – low cost route to market
Telemarketing appointment setting could be a low cost route to market for you. Setting it up correctly is key to making this work. Tips on appointment making for…
Good selling not always about selling
Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility with…
Switch selling – some tips
Switch selling and how to. This is about finding another way of offering a different solution for the same requirement. Selling adhesives for instance to someone who thought…
Amazing how often quotes aren’t followed up
It’s amazing how often quotes aren’t followed up in B2B. They are your best chance of business, so if you are only going to call 10 people today,…
Why I use 8 day call cycles in telesales
Telesales tip – use 8 day call back cycles to control your repeated calls to unavailable decision-makers. This is a valuable tip to prevent you calling the same…
A good strong call structure – really works
Using a strong call guide or blueprint helps massively when it comes to making great outbound telesales or telemarketing calls. Here we describe how it helps and the…