Telesales closing – it’s only a question that’s all
Closing the sale is only a question – that is all. It is the next stage in your well rehearsed and well structured sales process.
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How to be an effective phone team manager – some free tips
How to be an effective phone team manager – some free tips. Great ideas came out of a recent course we ran for a team of telephone team…
Telemarketing Telesales Customer Service managers training – 24th & 25th November 2010
Telephone team manager training – 24th & 25th November 2010. Specially designed training course for all phone team managers, supervisors and team leaders in customer service, internal sales,…
Great customer service tips from adversity
Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track.
Great customer service is about EFFICIENCY – right ?
Great customer service and exceeding the customer’s expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in…
7 tips on how to make cold calls
7 tips on how to make cold calls. Cold calling is a key part of the business development model for any organisation. Cold calls are often the most…
The magic ingredient that will help you get on in life – ENTHUSIASM
Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about…
Make sure your telesales team is targeted on what you are targeted on
Telesales and telemarketing teams should be targeted on what the managers are targeted on. Too often teams are targeted to achieve something out of line with corporate objectives…
Why do sales people fail to close ?
Why do sales people fail to close ? A lot of the time it is all based around our human frailties and the fear of rejection. Using good…
Good customer service – it’s all about attention to detail
Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you’re in a…
Befriend the gatekeeper – it’s the only way !
Befriend the gatekeeper – it’s the only way! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and this…
Telephone techniques training course – 1 day
Telephone techniques course just launched – 1 day telephone skills course for telesales, customer service, telemarketing, internal sales and venues will serve Birmingham, Coventry, Daventry, Solihull, Lichfield, Leicester,…