Outsourcing telephone account management – SMEs
Outsourcing some element of telephone based account management is an effective way of maintaining dialogue with customers – both present and past for limited investment. And think what…
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Telephone skills masterclass 4th May 2016 – Cambridge
Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service,…
What to do when you’re asked the price
When is the right and when is the wrong time to reveal the price when you’re selling? You may want to do this at the end, but what…
The 3 key things you need to grow your small business
3 key things to give some attention to if you’re starting your own business or looking to develop the small business you’ve got. Getting your business idea to…
Telephone skills to help your field based sales team
Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects.…
7 traits of successful sales people
7 traits I’ve noticed about successful sales people. I’m not saying these are the only 7, or indeed that they’re the most important 7, but they’re my observations.…
Why high pressure selling doesn’t work
Hard sell doesn’t work in business to business markets. We explain why it only appears if companies sell to consumers. B2B and B2C are very different types of…
How you can tell 40 plus things about somebody from as little as 6 words
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales /…
Questioning – the most important of your communication skills?
Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries,…
Telemarketing appointment setting in uncertain times
Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help…
How to make more of call recordings – training ideas
Use some recorded calls to help in the training of your telesales or telemarketing team. I can listen to the calls remotely and then run a bespoke and…
Tips on rapport building over the phone
Tips on rapport building. This is a bit like tips on being a nice person. However building trust and integrity with your contacts is vital to build long-term…