telesales training customer service training training for telemarketing courses workshops and seminars running in birmingham coventry solihull lichfield northampton corby kettering leicester milton keynes cambridge daventry
Telesales training courses in Leicester, Northampton, Coventry, Birmingham, Peterborough, Cambridge, Nottingham, Derby plus other sites in Leicestershire, Northamptonshire, West Midlands, Nottinghamshire, Derbyshire, Milton Keynes, East Midlands can be…
Customer Service training – elevator speech. Customer Service training courses in Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as…
Some top tips on telesales recruitment recruitment and selection of customer service managing a telephone team how to find good customer service agents advice on contact centre recruiting
Some advice and tips on telesales team management, How to increase telemarketing team results, telemetrics, telesales results analysis, telesales KPIs, monitoring telesales team performance, telemarketing team results
The following tip is plain good sensible advice. But it needs saying nevertheless. Diane Hall submitted this tip after a retail customer service course in Northampton. She…
Recently I had a lady call me from a market research company. I have worked in market research, so I usually give them my time. However in this…
Having a positive attitude when dealing with customers is key to success. Whether you deal with customers in a customer service environment or you are in telesales or…
Free advice and tips on identifying needs with customers on the telephone
If you’ve promised to call back at a specific time, do so. They will be impressed with your professionalism. Customer Services Training Courses run by To Market.
Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.