Spelling is important – really !
Spelling is important in your CRM system. Inaccuracies mean that segmenting records may not work properly. So get the quality up. I’d also advise that you have a…
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Target your lapsed customers – the soft underbelly of your sales
Target lapsed customers as they are the soft underbelly of your customer base. Identify them and have a marketing strategy for them.
Advice on getting past the gatekeeper
Common obstacles in getting past the gatekeeper some top tips for telesales training plus telemarketing skills advanced telephone selling telephone techniques training in birmingham Leicestershire Northamptonshire West Midlands…
Structuring a powerful sales call opening
Structure a consistent sales call opening to ensure you get off on the right foot. This will increase your confidence and ensure that you get into the sales…
Customer Service training UK – Leicester, Northampton, Cambridge, Birmingham
Customer Service training – elevator speech. Customer Service training courses in Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as…
Running a phone team is easy – if only you can find good people
Some top tips on telesales recruitment recruitment and selection of customer service managing a telephone team how to find good customer service agents advice on contact centre recruiting
Track your telesales or telemarketing team’s results
Some advice and tips on telesales team management, How to increase telemarketing team results, telemetrics, telesales results analysis, telesales KPIs, monitoring telesales team performance, telemarketing team results
Do unto others as you would have them do unto you
Do unto others is a great maxim to live by when serving customers. It’s common sense to treat others the way you like to be treated. Do this…
Does your team smile enough?
The value of smiling when in customer service. A smile is free
Identifying needs
Free advice and tips on identifying needs with customers on the telephone
Customers like to say yes
Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.