You can tell more than 40 things about somebody from the first 6 words
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales /…
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Have you got a good strong call structure?
Using a strong call guide or blueprint helps massively when it comes to making great outbound telesales or telemarketing calls. Here we describe how it helps and the…
How about a programme of development for your phone team?
There are 3 types of training to provide for your team who deal with customers on the phone. Are you up to date and ensuring that your team…
The sales funnel
Running your sales funnel effectively is a key part of ensuring a good healthy, consistent level of customers and business. Ignore it at your peril.
First impressions count
First impressions count. Work to ensure the impression you give others when you first interact with them is the image you want to create.
Are your team members all underperforming against their KPIs?
Are your team all underperforming against their KPIs? If so, the targets should be changed and quickly. Underperformance can be corrosive.
Is questioning the most important communication skill?
Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries,…
Get the size of your lead gen database just right
It’s important to get the size of your call pot right. Too small and your pot will go stale. Too large and you miss opportunities. Look after your…
8 character traits of successful sales people
8 traits of successful sales people. What makes some sales people more successful than others? Not just these 8 for sure, but this is a good blueprint to…
What to do with Christmas – time to review your business
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet,…
Is your account base the right size?
It’s important to get the size of your sales account base just right. Too small and your pot will go stale. Too large and you miss opportunities. Look…
Did you know you can tell more than 40 things about someone from the first 6 words?
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales /…