Outsourcing your telemarketing or telesales may be the right thing for you to do to develop new sales opportunities in these cost-conscious times. Many agencies operate in many…
10 of our top tips on getting past the gatekeeper, from a recent telesales course in Leicester. Some will work better than others for you, and different situations…
Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding…
Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they…
Telesales & telemarketing masterclass coming up soon on March 17th & 18th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls…
To Market offers a range of tailored in-house and open courses in telephone sales, telemarketing and customer service. These courses are run across the Midlands : Birmingham, Coventry,…
When are the worst times of the week or day to make outbound telephone sales or telemarketing calls? Monday mornings are a waste of time, Friday afternoons don’t…
A disaster – sending out monthly eflyer which got caught in a loop. And yet it increased our response rates dramatically. So there are some things learned from…
Understanding the fundamentals of communication – the do’s and dont’s of communication is key to building better customer relationships over the phone and face to face. So important…
When it comes to questioning fortune often favours the brave. Be bold with your questioning and make sure you get to really understand what the customer wants and…
Tips on delivering bad news from To Market. This topic is covered on the 2 day customer service course during the session on Language to influence. Our customer…
5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that…