The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales /…
5 reasons why using outbound telemarketing could help your B2B organisation. Quality of contact, getting closer to your market place and encouraging feedback is all part of the…
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an…
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet,…
Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort…
Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility with…
The telephone is set to become increasingly important as a sales tool in this post-pandemic world that we’re now in. Being able to go and see customers in…
If classroom based training is your preferred option, we can run training for you again in-house. It seems this is more popular than online – which does have…
Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid…
Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back…
4 tips from recent sales courses. Great ideas come out of interactive, lively training sessions.
The training world is certainly changing. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the…