Telephone supervisor training in Leicester. We run training courses for first line telephone team managers. So, alongside our training for the telephone teams themselves : customer service, internal sales, telesales and telemarketing, we can also help the newly promoted supervisor, team leader or manager.

Many of you managing a phone team, whether it is internal sales, customer service, telesales or telemarketing will be managing for the first time. And as we all appreciate managing people often involves a whole set of skills that are different to what made you a star in the first place – quite often.

Our 2 day course is designed to give you an insight into what management is all about, and help you navigate your way through the challenges you face working with humans!

Our in-depth course schedule includes;

  • The role of a first line manager
  • Coaching
  • Goal setting
  • How to motivate a team
  • Praise and reprimand
  • Power management

and of course lots more besides. One of the additional things I like about running this course is the interaction between the delegates on the course. After all, working in a room for 2 days with a handful of other people who are all facing the same challenges as you can be a very uplifting experience. Usually, you find you’re all facing the same challenges.

We’ve got a course coming up in early December. Click here for more details.

And if you’re ready to book, contact us directly on 01858 461148 or by e-mail 

To Market provides training for first line telephone team managers across the Midlands, Supervisors, Team leaders and Managers. Ideal for you if you have a team in Birmingham, Coventry, Leicester, Northampton, Wellingborough, Corby, Kettering, Oakham, Rugby, Milton Keynes, Bedford, Peterborough, Cambridge as well as wider parts of Leicestershire, Northamptonshire, the West and East Midlands.