It’s all very well making lots of calls, but it’s results you really want. So conversion rate is really important. Here are 5 of our tips for helping get more orders or appointments from your call activity.
7 top tips to help face up to cold call fear. Cold calls for telesales, telemarketing and sales people are a key part of building the business. Not everyone takes on this role eagerly and so here we’ve set down 7 tips that we hope will help.
How to make telesales scripts work for you. Make them flexible, train the team in how to go off-script and ensure you have a good call structure. Just as you wouldn’t plan a meeting without an agenda, or a long journey without a map, so a good structured call guide has a place.
Getting past gatekeepers. Remember they’re only doing their job. So get used to it, and learn to work with them rather than against them. Here we share some tips to help you get gatekeepers on side – to help you get through to more decision-makers more often to do more presentations.
Objection handling is easy as you’ve probably heard it before. Regardless of industry sector, they generally fit the same pattern. We can buy the same cheaper elsewhere, we’re happy with supplier B, we haven’t got any money etc. Our audio CD guides you through how to handle this.
For goodness sake make your telesales or telemarketing call sound interesting. Too many calls fail in the first 10 seconds because it just sounds like a lot of blah-blah – a descriptive piece about what your company does. Who cares? Probably not the prospect.
To Market offers telephone skills training for a range of telephone based teams – ideally suited to customer service, telemarketing, telesales, internal sales and customer care teams. Our fee scales are based on a number of factors such as where in the UK you’re located, the number of people you want to include on training and of course the material you want covered. We’re happy to quote you over the phone.
Good strong, concise, clear reason statements are vital to good telesales and telemarketing calls. Once through to the elusive decision-maker you want to make the call count. Grab and then keep their attention with your thought out reason statement.
A 3 CD set on how to sell effectively on the phone. And on a 3 for 2 deal. Less than £70 and you get the full story : how to identify what your customer wants, how to open and get the call off on the right foot, and the 3rd CD covers dealing with humans!
I’m not interested thank you! This is a common objection telesales and telemarketing personnel have to face on the phone. While it is tempting to bin the record or add it to your archive file, it is better to base your decision on the potential of the account in the medium term, not what Harry or Harriet says to you today.