As well as the ‘standard’ training for UK speaking teams, To Market runs training for clients who have UK based French speaking customer service teams. An interesting discussion was had recently with a client who commissioned some training for a mixed group : their team who works the UK market and also their French speaking team who contact French markets.
The French speakers commented to their country manager, that they enjoyed the training process and were pleasantly surprised that their pre-conceived misgivings about the course were frankly – wrong! They assumed that the course would be about the English way to sell, to English customers. Apparently they weren’t convinced it would work for them.
However, the whole thing about To Market courses is that they are interactive, with lots of exercises. They are designed to help each person understand more about their own communication, and of others around them. By focusing on individual communication skills, everyone can benefit from what they learn about themselves and their work colleagues.
- Listening skills – to help everyone understand what happens when we listen
- The power of vocal tone – How you can tell more than 40 things about somebody from just the first 6 words.
- Mixed messages – why the message you send is not the message they receive.
- Questioning skills
- What makes great customer service
- How to deliver bad news
As a result the observation was that the course applies to everyone. It doesn’t matter what language they’re communicating in, what country the customer is in. And it doesn’t matter what the culture is of the buyer.
What unites us all, is that we’re all human beings and so broadly speaking we respond and react to the same types of things. If you want to find out how this type of training can work effectively for your multi-lingual team, fill out some details here and we’ll come back to you.
To Market runs highly interactive and stimulating telephone skills training courses for telemarketing, telesales and customer service teams across the East and West Midlands including Leicester, Northampton, Kettering, Corby, Wellingborough, Nottingham, Derby, Loughborough, Oadby, Rugby, Daventry, Lutterworth, Warwick, Coventry, Peterborough, Cambridge, Newmarket, Bedford, Milton Keynes. Contact us by e-mail on email@example.com