The biggest single factor that determines success for your telesales team isn’t the selling skill of your telesales or telemarketing team, surprisingly. The factor which is more important, much more important is the quality of your data.
7 top tips on telesales cold calling. How to make sure it’s done properly. Covers advice on targeting, training, structured goal setting, and the need for team motivation.
Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good active, attentive listening skills. Our training courses feature listening skills and we also now offer an audio CD on listening skills.
Understanding the KPIs for your telesales or telemarketing team is key to helping them raise activity levels and output. We’ve produced an audio CD that distills this down into our top tips and advice on how to use KPIs to manage your team effectively. Measure, Monitor, Motivate.
3 reasons to have your phone team’s skills audited. 2 hours on site is all it takes to get an independent assessment of the communication skills of your telephone based team – telesales, telemarketing, customer service or internal sales. An easy exercise to develop your team and customer relationships.
Telesales masterclass April 16th and 17th April covering Leicestershire and Northamptonshire
Don’t treat all your prospects equally. By all means commit to keeping in touch with them all, but be canny about where you prioritise your time. Using our easy 1-5 classification system helps you spend time with the prospects where you have most opportunity.
How to make your low value product stand out. You may encounter apathy as prospects consider your product too low value to give it much brain space. Develop attention grabbing hooks and use specific facts and data where you can.
Cold calling. Done well it works. OK, it may not be fashionable, but as a cost effective way of finding new business it is unrivalled. Do it badly though as many business to consumer companies do it and it will harm your reputation. We can help you avoid the pitfalls.
Turning inbound customer service and internal sales teams into outbound teams is something you may be considering. It’s common these days, but it’s potentially challenging. You’re paying your team to sit there, but they are taking less calls than they used to. And they’re used to talking to customers after all aren’t they? However recognise that this transition is not as easy as it might first appear.