Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about you from the first 6 words of a telephone conversation. Make sure your energy level and enthusiasm give the right image.
Telesales and telemarketing teams should be targeted on what the managers are targeted on. Too often teams are targeted to achieve something out of line with corporate objectives : for instance sales volume rather than profitable sales …..
Why do sales people fail to close ? A lot of the time it is all based around our human frailties and the fear of rejection. Using good questioning skills, good listening and an understanding of where you are in the sales process should overcome this.
Befriend the gatekeeper – it’s the only way! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and this is a hot topic when I discuss telesales or telemarketing training with clients. However it is important to remember a few truths …
Getting past the gatekeeper – 5 top tips. Getting past the receptionist is one of the most testing parts of being an outbound telemarketer or telesales agent. Our interactive training sessions produce many great tips to overcome this occupational hazard.
What to do if you lose an order. It’s about doing the opposite of what you may feel inclined to do. Contact them, find out why you didn’t get the order and learn from the experience. This is what professional sales people do, and it will increase your opportunities for next time.
Small business owner in need of help developing telesales ? You run a small to medium sized business and you feel telesales has a place in your business. It is a proven and highly measurable way of developing new sales opportunities. You’d either like to develop the team you already have, or alternatively you might be keen to set up a team.
Benchmarking and telephone skills training for teams in office interior, refit, office refurbishment industries. Training and development programme starts with a team audit where we benchmark your team.
How to deal with – I’m happy with my current supplier. This is one of the most common objections you face in any form of selling. Read more here.
Telesales team training – vending companies. Increasing appointment setting rates is key for vending machine distributors and manufacturers. To Market has worked with a number of vending machine companies. Programmes start with the team audit.