How far does a smile go ?! A long, long way I reckon ! I much prefer dealing with people who smile at you, and seem genuinely keen to help. You just know instinctively that they’re more likely to help, and nothing will be too much trouble. Also of course the more positive they are about their job, the more likely they will be to do that little bit more and ensure that you get the right result.

As a result you’ll be inclined to spend more time with positive, smiley people. And after all what does it cost – nothing, it’s free. On our 2 day customer service training, this is one of the top tips and one of the first things people tell me about when I ask them what they like and dislike about customer service when they are customers.