Prospect training within the automotive sector is becoming more important as footfall is declining across the industry. Combat this with more effective prospecting techniques.
Check How the Jaguar salesman missed a sale, by ignoring one of the basics of good selling. Get to know your customer first, before you try and be all clever and sell to them. Remember the old adage LISTEN FIRST, TALK SECOND. This is of course a true story – one I heard from a…
When designing your customer service process, or when you’re offering customer service yourself, use a bit of common sense. We’re all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !
Free sales advice at the To Market blog on Benefits selling, Sales skills, telephone techniques, selling skills, features and benefits, selling benefits,powers of persuasion, advanced selling skills
Free advice, tips, hints and customer service techniques customer service banking sector customer service training for banks free customer service tips what makes exceptional customer service how to exceed customer expectations
Free Customer Service training hints tips and advice customer service tips advice on customer service how to exceed customer expectations going the extra mile training adding value to the customer experience customer service free tips
Thoughts on customer service and holidays in Britain holiday industry travel industry summer entertainment in the UK