Refresher training is a cost effective way of topping up the skills of your team dealing with your customers. It also signals your commitment to them as they appreciate your investment. It also helps move the bar upwards and set expectations of better performance.
How well will your sales team cope with more customer contact on the phone? As restrictions are gradually being lifted posted Covid19, we’re all being faced with new realities. Your…
The second module in our bite-sized series of sales training modules is on Wednesday 15th July at 10:30 a.m. You are probably very familiar with the features of your product…
It’s all about online at the moment, isn’t it? If you’re looking for some sales training at the moment, why not look at one of our 2 online options. Sales…
How about some online sales training for your field based sales team? This is all the more relevant at the moment with this pesky virus about. We are certainly in…
Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on the phone. Here we cover background, using benefit statements and summarising.
Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on the phone. Here we cover background, using benefit statements and summarising.
Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility with industrial or commercial customers will pay great dividends long-term once they know they can trust you.
Switch selling and how to. This is about finding another way of offering a different solution for the same requirement. Selling adhesives for instance to someone who thought they wanted nails or screws. This needs some good questioning skills to find out more about the need and also good listening to fully understand the customer’s standpoint. But done well, it helps you build great credibility with your customer.
Cross selling ‘how tos’ here. Defining cross selling as offering alternative products or services, perhaps when you’re out of stock of a product that the customer wants. Keeping the customer informed and offering best advice based on good product knowledge is key to building a long-term relationship with your customer.