As restrictions are gradually being lifted posted Covid19, we’re all being faced with new realities. Your field based sales team aren’t likely to be able to visit your customers with the same frequency as they once did. They will use the phone for much more customer communication in the future. Less face-to-face contact – but much more time on the phone. Making initial contacts, keeping in regular contact, following up proposals from before lockdown etc.
How good is your sales team on the phone?
Your sales team is an expensive resource and they want to get as much from their customer contact as possible. Chances are they much prefer this face-to-face communication. They need to adjust to a new reality. Could they do with some help with this?
- How to structure a good phone conversation
- What pre-planning they need to do
- How to handle customer meetings on Zoom
- How to generate engagement on the phone. It’s much easier when you’re sat with them
These topics are likely to become the new battleground for companies competing for customer business. How well equipped is your team to deal with this new environment?
If you recognise that your sales team could do with some help, let’s talk. You can drop some details via our contact page. All To Market training is online currently. We are developing bespoke training for companies based on 20 years experience of dealing with customers on the phone. So while this way of working may be different or new for your sales team, we have been working this way for years.
Talk to us and we’ll construct a training programme based around a series of 60 – 90 minute Zoom sessions.
And of course now, it doesn’t matter where you are in the UK, we can work with you in Birmingham, London, Manchester, Leeds, Bristol, Liverpool, Nottingham, Derby, Leicester, Northampton, Milton Keynes or anywhere else in fact.