Telephone techniques course – 1 day course. We’re just putting the finishing touches to our latest one day course in telephone techniques for all business people who use the phone talking to customers. This series of one day courses is being offered at venues across the Midlands including Leicester, Corby, Kettering, Wellingborough, Northampton, Loughborough, as well as Birmingham, Milton Keynes, Cambridge, St Ives, Coventry and Daventry.
Whereas our ‘full fat’ 2 day courses are generally aimed at either Telesales OR customer service, this one day compact course is for all staff who deal with customers.
It covers all the basic things you need to be aware of when dealing with customers. In just one day you will cover ;
- Listening skills
- Questioning skills
- Expression (how your voice tells the other person more about you than you will ever know.)
- Mixed messages (why the message you send is not always the message they receive.)
Attending our course will increase your awareness of yours and your customers communication skills. This will enable you to build better empathy with your customers, thus ensuring better long-term trading relationships.
Better communications skills and telephone techniques leads to more sales and a greater customer experience. If you are interested in this compact telephone skills course in Birmingham, Daventry, Coventry, Leicester, Northampton, Kettering, Cambridge, St Ives, Solihull, Lichfield, Loughborough or anywhere across the East and West Midlands, drop us a line to firstname.lastname@example.org and we’ll send you more information.