Telemarketing scripting – why it’s a good idea
Call scripts have a bad reputation. But used proficiently and professionally they can be of great use in helping with call structure and thread.
7 steps to close the sale
7 things to help you close that sale. 7 of the key things to be conscious of when trying to win the order from the customer over the phone. You communication skills can be better than others and this will ensure you win, they lose.
Benefit selling on the phone
Benefit statements are especially important on the phone as you don’t have long to get your message over. It’s also about trying to make your call stand out from the crowd.
Telesales training Coventry – testimonials
I.T. reseller telesales and telephone skills training. Recent course included structure of the sales call, listening skills, questioning skills, the fundamentals of communication, dealing with objections and complaints. Interactive course run by To Market telephone skills training.
Telesales closing – it’s only a question that’s all
Closing the sale is only a question – that is all. It is the next stage in your well rehearsed and well structured sales process.
7 tips on how to make cold calls
7 tips on how to make cold calls. Cold calling is a key part of the business development model for any organisation. Cold calls are often the most feared, but only because they’re generally carried out badly !Here are 7 tips to set you on your way.
The magic ingredient that will help you get on in life – ENTHUSIASM
Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about you from the first 6 words of a telephone conversation. Make sure your energy level and enthusiasm give the right image.
Make sure your telesales team is targeted on what you are targeted on
Telesales and telemarketing teams should be targeted on what the managers are targeted on. Too often teams are targeted to achieve something out of line with corporate objectives : for instance sales volume rather than profitable sales …..
Why do sales people fail to close ?
Why do sales people fail to close ? A lot of the time it is all based around our human frailties and the fear of rejection. Using good questioning skills, good listening and an understanding of where you are in the sales process should overcome this.
Befriend the gatekeeper – it’s the only way !
Befriend the gatekeeper – it’s the only way! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and this is a hot topic when I discuss telesales or telemarketing training with clients. However it is important to remember a few truths …