A 3 CD set on how to sell effectively on the phone. And on a 3 for 2 deal. Less than £70 and you get the full story : how to identify what your customer wants, how to open and get the call off on the right foot, and the 3rd CD covers dealing with humans!
Effective telesales call openings are based around 3 key elements. To Market telesales and telemarketing training covers the importance of the 3 strand intro, the reason statement and good questioning skills.
The biggest single factor that determines success for your telesales team isn’t the selling skill of your telesales or telemarketing team, surprisingly. The factor which is more important, much more important is the quality of your data.
How to add value to your order – selling your charges. It is much easier to sell add on charges such as minimum order value, or plus carriage if you position it correctly. Increase order values and don’t let additional charges become an obstacle to good business.
7 top tips on telesales cold calling. How to make sure it’s done properly. Covers advice on targeting, training, structured goal setting, and the need for team motivation.
Sales tip – don’t call back too often – you look desperate. We all appreciate that in sales we need to be ‘on the ball’, ‘on top of our game’ and in constant contact. We don’t want to miss any business opportunities do we? However you also don’t want to look desperate…..
Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good active, attentive listening skills. Our training courses feature listening skills and we also now offer an audio CD on listening skills.
It’s good your customer is moving on – here’s why. If you’ve built good rapport with your contact and the host company, you now have 2 trading prospects, formed from one customer. Turn this negative into an opportunity.
Telesales masterclass April 16th and 17th April covering Leicestershire and Northamptonshire
Don’t treat all your prospects equally. By all means commit to keeping in touch with them all, but be canny about where you prioritise your time. Using our easy 1-5 classification system helps you spend time with the prospects where you have most opportunity.