Telephone skills masterclass 10th May 2016 – Birmingham

Appointment setting, communication skills, Customer acquisition, customer handling, customer loyalty, Customer retention, customer services, telephone techniques, telesales, telesales training, training programmesLeave a comment

Telephone skills masterclass – 1 day training course in Birmingham covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telephone skills masterclass 4th May 2016 – Cambridge

Appointment setting, Cold calling, communication skills, Customer acquisition, customer handling, Forthcoming courses, telemarketing, telemarketing training, telephone techniques, telesales, telesales training, training programmesLeave a comment

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telephone skills to help your field based sales team

Appointment setting, communication skills, customer handling, Field sales training, Getting past gatekeepers, sales development training, Sales tips, Selling advice, training programmes

Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects. And yet most never have any training. It can be seen as just as an extension of face-to-face selling. Which it isn’t as the majority of sales people will tell you! Invest in a little training and help your team increase their effectiveness – all from the ease of their desks.

3 top tips for telephone appointment setting for field sales

Appointment setting, communication skills, Customer acquisition, Field sales training, sales development training, Sales tips, Selling advice, telephone techniques, Telesales tips, training programmesLeave a comment

3 top tips for appointment setting over the phone for field based sales teams. There are many subtle differences between selling face-to-face and setting your own appointments over the phone. Here are some of our ideas to help.

New financial year April – Learning and development budgets

Appointment setting, business growth, communication skills, customer handling, Customer retention, customer service team assessment, customer services, telemarketing training, telesales training, training programmes

April new financial year, new budgets and the time & opportunity to invest in the most costly asset your business has – it’s people. Customer handling, selling, complaint handling, generation of new business are key components of success for any organisation. Our programmes are designed to fit whether you have a budget of £35 or £35,000. Invest in your team, and give them the springboard to help grown your business.

Customer Service masterclass 8th – 9th April 2015 – Leicester Northampton

communication skills, Complaint handling, customer handling, Customer retention, Customer Service tips, customer services, Forthcoming courses, telephone techniques, training programmesLeave a comment

Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telesales skills course – 17th & 18th March 2015 – Leicester Northampton

Appointment setting, Cold calling, communication skills, Overcoming objections, sales development training, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, training programmesLeave a comment

Telesales & telemarketing masterclass coming up soon on March 17th & 18th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls by phone. Great telephone techniques help you win more orders, more often from more people. And it’s not difficult. We’ll teach you the tips, and tricks to help you get your customers and prospects onside.

Telesales and Customer Service Training – how our fees are structured

Cold calling, communication skills, customer handling, customer services, Forthcoming courses, Inbound sales, Internal sales, sales development training, small business marketing, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, telesales training, training programmes

To Market offers a range of tailored in-house and open courses in telephone sales, telemarketing and customer service. These courses are run across the Midlands : Birmingham, Coventry, Leicester, Northampton, Peterborough. Plus courses for telephone team managers, supervisors and team leaders.

Training audio CD

Get the fundamentals of communication right – it makes your job easier

Appointment setting, Cold calling, communication skills, customer handling, Customer retention, Customer Service tips, customer services, Selling advice, telemarketing training, telephone techniques, telesales, Telesales tips, training programmes

Understanding the fundamentals of communication – the do’s and dont’s of communication is key to building better customer relationships over the phone and face to face. So important we think that it’s the first module we run on To Market’s range of telesales and customer service courses.

Telephone team managers course – 2nd & 3rd July 2014

Customer service management, customer services, telemarketing, Telemarketing management, telesales, telesales team management, training programmesLeave a comment

Telephone team manager supervisor team leader training – 2nd & 3rd July 2014. Specially designed training course for all phone team supervisors in customer service, internal sales, telesales, telemarketing, contact centre, and call centre. Share 2 days with some other like minded people in an engaging, interactive course.