Telemarketing Telesales Customer Service managers supervisors and team leaders training – 2nd & 3rd July 2014.
Our next telephone team managers course will run on Wednesday 2nd & Thursday 3rd July. It will run at a location in Northamptonshire / Leicestershire near the M1 / M6 so is well situated for you wherever you’re based.
To Market is running this course specifically designed to suit the needs of team leaders, supervisors and first line managers of telephone teams : telesales, telemarketing and customer service.
You don’t need us to tell you that managing a phone team can be demanding yet rewarding. This 2 day masterclass course covers all the major topics that telephone team managers need including ; Time management, motivating a telephone based team, praise and reprimand, coaching, target setting and language to lead.
Plus of course you’ll spend 2 brilliant days working with other people who have a similar job to you. Different industries, but the same challenges. Think how interesting this will be – to be able to exchange ideas with others freely.
Within the interactive exercises and group discussions, there will be video / DVD including the useful and yet entertaining FISH! film.
Contact us today firstname.lastname@example.org or by phone on 01858 461148 if this course is for you, and you want to register your interest. We can give you more detail about the content and the fees.
Previous delegates have attended this course from many industries and from many towns and cities across the Midlands including Birmingham, Cambridge, Peterborough, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth, Lichfield, Leamington Spa, Warwick, Stratford on Avon and all parts of Leicestershire and Northamptonshire.