“It was well controlled and well structured. Good work.”
“Now I understand it’s about the customers needs and objectives & not me trying to sell something.”
Full of relevant, interesting and fun training – would definitely recommend.
Fun, interesting, fantastic course that taught us a lot and will help in our role.
Really informative and fun.
“Excellent, very good audience participation and interaction.”
“It was a very good and useful course. Very well presented.”
“the course was a lot better than I expected. I thought you did very well.”
“I thought there was too much listening and not enough exercises to do.”
“Although I did not enjoy listening to myself I found this extremely useful & would like to do it again. Great day thanks.” from a follow-up programme working with recorded ‘live’ calls.
“You were friendly and able to get your message across very well. Your jokes are another story!”
“Interesting, useful, and gives a good insight into what you use every day from the moment you are born – communication.”
“A course that covers the basics of telemarketing skills which can be tailored to suit your specific team.”
“Helpful & wider understanding of how I come across on the telephone, what my weaker points were & how I can improve them.”
“Delivery was very good, you kept our attention – a good mix.”
A fantastic course to heighten your awareness of how to deliver positive customer service and communication!