Andrew provided a great training experience for a client of mine. He worked well with the groups and boosted their confidence as well as their knowledge. from LinkedIn
“Very enjoyable with plenty of opportunity to express opinions. I didn’t find myself clock-watching due to the amount of input required.”
“Informative, involving and interesting !”
“Very well thought out & fun. Everybody gets involved and you can gain lots of knowledge or remember the knowledge you forgot.”
“Enjoyable, not mundane & you were very clear & easy to understand.”
“Tough – can’t sit back. Engaging. Stimulating – makes you think.”
“I think another course would definitely be of great benefit but going in to more detail – more intense role plays. I also found that helpful criticism was good.”
“I enjoyed the course a lot. I wasn’t looking forward to it, but it was done in a fun way and not as if you were learning at school. Thank…
Informative, makes you think about things from a customers point of view. Very enjoyable
Thank you for a good course. Quite a bit of information to reflect on to become a better customer service advisor.
“You made me feel relaxed, eager to learn, which I have. Made the course easy to understand and funny at times.”
“Motivating & also confirms many things you already do can be improved.”
Very good course, which was really enjoyable – most enjoyable one I’ve had so far. Delivered in a way that was easy to understand. Thanks
“A great starter to calling and selling, benefits everyone.”
Fun, interesting, fantastic course that taught us a lot and will help in our role.
“… could have included more specific objections etc – techniques that would help us specifically in our roles. The delivery of the course itself and use of phones was excellent,…