Andrew – Metal components – Leicester

“It was well controlled and well structured. Good work.”

Dale – Software scanner sales – Lincolnshire

“Now I understand it’s about the customers needs and objectives & not me trying to sell something.”

Sara – Industrial coatings – Coventry

Full of relevant, interesting and fun training – would definitely recommend.

Lisa Murray – Membership services – Coventry

Fun, interesting, fantastic course that taught us a lot and will help in our role.

Amy – Conference organiser receptionist – Coventry

Really informative and fun.

Angela – Renewable energy products – Corby

“Excellent, very good audience participation and interaction.”

Toni – East Midlands District Council – Leicestershire

“It was a very good and useful course. Very well presented.”

Marc – Commercial printers – Birmingham

“the course was a lot better than I expected. I thought you did very well.”

Chris – Industrial Machine Tools – East Midlands

“I thought there was too much listening and not enough exercises to do.”

Annette – Aerial photography – Cambridge

“Although I did not enjoy listening to myself I found this extremely useful & would like to do it again. Great day thanks.” from a follow-up programme working with recorded ‘live’ calls.

Kerrie – Direct Marketing agency – St. Ives

“You were friendly and able to get your message across very well. Your jokes are another story!”

Martin – Industrial conglomerate – Manchester

“Interesting, useful, and gives a good insight into what you use every day from the moment you are born – communication.”

Stephanie – Schoolwear supplier – East Midlands

“A course that covers the basics of telemarketing skills which can be tailored to suit your specific team.”

Angela – Scanning technology – Nottingham

“Helpful & wider understanding of how I come across on the telephone, what my weaker points were & how I can improve them.”

Lorraine – Telesales manager – Food packaging – Cambridgeshire

“Delivery was very good, you kept our attention – a good mix.”

Becky Amos – Construction consultancy – Coventry

A fantastic course to heighten your awareness of how to deliver positive customer service and communication!