Well structured and you have a memory like an elephant !!!
After the initial embarrassment, I think the role play teaches you a lot.
“Enjoyed it. You’re easy to talk to, make it interesting, but at the same time can have a laugh & make it enjoyable.”
I found the course very informative and helpful and your sense of humour helped break down certain barriers that may have happened especially with role play situations.
I think the pace was about right, and the level it was delivered was helpful, didn’t make anyone feel small, and involved everyone at the same time.
Found it very useful & believe that I’ll be better in my job from now on.
Very well structured, entertaining and helpful
“Fluid, informative, educational, salady.”
“I feel that the interactive sections of the course are the most beneficial and enjoyable. As much role play as possible is a good thing. I enjoyed the course overall and will take a lot away from it.”
“Enjoyable. You came across as relaxed and knowing your stuff.”
Delivery was excellent ! I felt that I paid attention throughout the whole course, as often my mind is prone to wandering. Role play was much more enjoyable than I expected – you should maybe do more !!
“I found this one of the more well paced, well balanced courses I have been on in my time here.”
“I thought the course was very enjoyable, well organised and presented. I have learnt a great deal & feel this will help me in the future with my confidence. Thank you!”
Informative, makes you think about things from a customers point of view. Very enjoyable
“Motivating & also confirms many things you already do can be improved.”
Teaches you a lot about your every day role and how you make an impression over the phone.