“It was nice that you kept us involved all through the course and didn’t just talk at us. Giving examples of personal experiences you’ve had was good too, also keeping a touch of humour.”
Teaches you a lot about your every day role and how you make an impression over the phone.
“I enjoyed it and I think it will help me be motivated.”
Enjoyable – informative – very useful hints & tips
“I really enjoyed the course and felt that I have learnt a lot over the last 2 days, due to the entertaining way it was presented by you.”
“A fun way to learn about the basic skills of communication & selling which will give you the tools to be successful in a vastly different environment.”
“Very intense, but very very useful in whatever job role you do.”
After the initial embarrassment, I think the role play teaches you a lot.
“I was not looking forward to the course, but found it fun, interesting and it will benefit me in my day to day job.”
“Enjoyable, not mundane & you were very clear & easy to understand.”
“The course was interesting and informative. It was delivered in a relaxed way, which made it easier to join in and answer questions. The role play was enjoyable although at other courses I’ve found this intimidating.”
“Delivery was very good, you kept our attention – a good mix.”
“Tough – can’t sit back. Engaging. Stimulating – makes you think.”
“You kept interest levels high, and generally were approachable, friendly and willing. It would be beneficial to have a second 1 day course specifically on cold calling and role playing – to build my own confidence up.”
I had reservations before I came on the course, but left feeling more confident about my ability and how I will apply my knowledge to my everyday work. Well done you !
“I think it was very good and well structured. You delivered everything very well with a clear, concise approach.”