“Very helpful – enlightening and not too intense.”
“The course was very enjoyable! It was delivered in a way that kept me interested throughout and I had a real laugh – which doesn’t always happen on training courses.”
Motivational!
“I like the fact that Andrew made it ‘personal’ as possible – maybe some more examples of role play might help – I quite enjoyed this in the end!!”
Informative, makes you think about things from a customers point of view. Very enjoyable
I was lucky enough to be included in one of Andrew’s telemarketing training courses during my time as Account Director at MMS and found myself far more confident when making sales calls as a result. Andrew provided a host of useful tips and techniques which I have used regularly since and to great effect, not…
Learning new phone techniques has never been such fun
If you want your team/s to deeply understand and deliver excellent customer service then Andrew is your man. Our brief to him was to work with our Sales and Accounts teams to challenge their own thinking on the subject and to help construct a way forward. The work Andrew designed with us challenged the teams…
“I thoroughly enjoyed the course. I thought you were clear and explained well.”
“Very well thought out & fun. Everybody gets involved and you can gain lots of knowledge or remember the knowledge you forgot.”
“I think you’ve succeeded in making it fun, giving people a chance to get involved and trying to be on the same wavelength as us – well done and thank you”
“Very eye opening, informative and fun.”
Really well communicated and would definitely recommend you!
“Don’t change anything! Personal experiences always help to deliver a message and or give examples.”
“It was very thorough & extremely helpful & very clearly delivered. Thank you.”
Enjoyable, entertaining, challenging, thought provoking, informative.