“Very practical based view of how to interact well and badly over the telephone.”
“Tough – can’t sit back. Engaging. Stimulating – makes you think.”
“As you made it interesting and used role plays to split the units up, I wanted to listen to what you were saying. It flew by and I really enjoyed the 2 days.”
A1 very good, thank you.
“Informative. Encourages you to get involved when you don’t want to – in a good way! Doesn’t tell you you are wrong, all very positive. Don’t feel a fool.”
“Very rewarding and interesting.”
“Informative, entertaining, enjoyable.”
“Very informative, good explanation, skills and techniques and very enjoyable.”
“Was delivered very well, not so much in one go and constant interaction helped the day go by successfully.”
“Interesting, fun, specific to our needs.”
“No further comments – you asked all the right questions! Delivery was very good, relaxed but assertive.”
I found the course enjoyable & it highlighted things I hadn’t considered before.
” ….. the course was interesting & enforced / reconfirmed information we already know but often forget, or neglect to put into practice.”
“I was not looking forward to the course, but found it fun, interesting and it will benefit me in my day to day job.”
“Very helpful, I really enjoyed it.”
“Informative and made me challenge how and why I do things a certain way. Look to change and improve.”