Well led, structured and made individuals feel involved.
Teaches you a lot about your every day role and how you make an impression over the phone.
“The course was extremely well run, I believe the mix of exercises and group discussons worked well to prevent boredom which sometimes affects this type of course.”
Enjoyable, understanding the importance of the salesperson as well as the customer. Shame the course has ended so soon. Thanks a million and more for everything. -x- I could quite easily go through the entire course again, loved it, loved Andrew.
Andrew is a tenacious professional who I would highly recommend. from LinkedIn
” …. and when doing role plays you gave helpful hints as to how we can improve. Would happily recommend you to another customer.”
“Really enjoyed course, good to go over what we did before. Lots of important things have come back to me!! Think this is a really good idea to recap.” from the one day follow-up course
I thought the course was very well constructed and the standard of presentation was excellent.
“excellent and informative.”
“Great for people starting out and serves as a great refresher because it irons out any bad habits you pick up along the way.”
A lot to take in, but well worth the effort.
Informative, fun. Helpful in how to communicate telephone skills. Keep on doing what you do. It’s the first course I’ve not got bored on!
“Relaxed, wakes up some thoughts which over time you forget about.”
“A good way to make you more aware of how you communicate and how it can be perceived by others.”
Interesting, useful & informative.