Tim Ross – Automotive – Cambridge

Firstly thanks for yesterday. I have got some really good feedback from the team and they all found it enjoyable and useful. Amazingly so far (it’s still only 2.30) the Telesales team have got 18 demos between three of them. Normally they get 3-5 each a day and there’s plenty of time left still. Thanks…

Kimberly – Food processing – Oxford

Enjoyable, understanding the importance of the salesperson as well as the customer. Shame the course has ended so soon. Thanks a million and more for everything. -x- I could quite easily go through the entire course again, loved it, loved Andrew.

Barbara Johnson – Paper & board suppliers – Milton Keynes

First class.

Julie – Industrial storage – Birmingham

“I think another course would definitely be of great benefit but going in to more detail – more intense role plays. I also found that helpful criticism was good.”

Nael – Barcode scanner software – Nottingham

“Useful, detailed and professional.”

Glen – Managing Director – Marketing agency – Birmingham

Motivational!

Becky – Council – Northamptonshire

“A valuable training course which everybody can gain from, despite previous experience.”

Marion Martin – Direct Marketing agency – St.Ives

I found the course very informative and helpful and your sense of humour helped break down certain barriers that may have happened especially with role play situations.

Katrina – Aerial photography – Cambridge

“Enjoyed it. You’re easy to talk to, make it interesting, but at the same time can have a laugh & make it enjoyable.”

Andrew – Contract distribution – Nottingham

“Informative and enjoyable focusing on customer service. I’ve been on similar courses but this was by far the best.”

Nicola – East Midlands District Council – Leicestershire

“Very informative and never boring.”

Kathy – Educational publishing – Cambridge

“I really enjoyed the course & thought the delivery was very good & interesting. I’m sure that everyone who attends will enjoy it”

Jackie – Healthcare services – Nottingham

“I enjoyed the course & found the balance between discussion and role play excellent. I don’t normally enjoy role play, but I did this time. The wine helped!”

Shantell – Schoolwear manufacturer – Nottingham

“Fun, to the point – relevant. Good for team building.”

Nicole – I.T. Sales – Rugby

“Informative, involving and interesting !”

Carol Malcolm – Periodicals publishing – Cambridgeshire

Thank you for a good course. Quite a bit of information to reflect on to become a better customer service advisor.