“Keep up the accents as it keeps it quite light-hearted and brings the fun element into what could be a long day. I also liked the role playing and getting…
“I enjoyed the course & found the balance between discussion and role play excellent. I don’t normally enjoy role play, but I did this time. The wine helped!”
“Informative and not too heavy. Well run and clear message.”
“Informative and enjoyable focusing on customer service. I’ve been on similar courses but this was by far the best.”
Well structured but informal. Well presented.
“Very rewarding and interesting.”
“I think you made a first class job of presentation and don’t think you need to change anything.”
“I thought the course was very enjoyable, well organised and presented. I have learnt a great deal & feel this will help me in the future with my confidence. Thank…
“I really enjoyed the course & thought the delivery was very good & interesting. I’m sure that everyone who attends will enjoy it”
“a big boost for confidence and developing speaking and listening skills.”
“It was a good all round course, helpful and enjoyable.”
“Informative and made me challenge how and why I do things a certain way. Look to change and improve.”
Very interesting and the participation was not daunting or gave a feeling of being stupid.
“Constructive (even with years of experience under our belts).”
“An enjoyable course. Fun as well as learning.”
“Informative, energetic, fun.” “The course was delivered in a professional manner but not in a school room way, very enjoyable.”