Firstly thanks for yesterday. I have got some really good feedback from the team and they all found it enjoyable and useful. Amazingly so far (it’s still only 2.30) the Telesales team have got 18 demos between three of them. Normally they get 3-5 each a day and there’s plenty of time left still. Thanks…
Enjoyable, understanding the importance of the salesperson as well as the customer. Shame the course has ended so soon. Thanks a million and more for everything. -x- I could quite easily go through the entire course again, loved it, loved Andrew.
“I think another course would definitely be of great benefit but going in to more detail – more intense role plays. I also found that helpful criticism was good.”
“Useful, detailed and professional.”
“A valuable training course which everybody can gain from, despite previous experience.”
I found the course very informative and helpful and your sense of humour helped break down certain barriers that may have happened especially with role play situations.
“Enjoyed it. You’re easy to talk to, make it interesting, but at the same time can have a laugh & make it enjoyable.”
“Informative and enjoyable focusing on customer service. I’ve been on similar courses but this was by far the best.”
“Very informative and never boring.”
“I really enjoyed the course & thought the delivery was very good & interesting. I’m sure that everyone who attends will enjoy it”
“I enjoyed the course & found the balance between discussion and role play excellent. I don’t normally enjoy role play, but I did this time. The wine helped!”
“Fun, to the point – relevant. Good for team building.”
“Informative, involving and interesting !”
Thank you for a good course. Quite a bit of information to reflect on to become a better customer service advisor.