Helen Knowles – Packaging – Leicester

After the initial embarrassment, I think the role play teaches you a lot.

Scott – Sales Director – Educational supplies – Cambridgeshire

Enjoyable and a good introduction to communication and questioning

Rob – Motor dealership – Derbyshire

“Was delivered very well, not so much in one go and constant interaction helped the day go by successfully.”

Gary – Customer Service Manager – Industrial coatings – Coventry

Enjoyable, entertaining, challenging, thought provoking, informative.

Allison – School books – Cambridge

“Good fun, informal, informative, pro-active and interactive. Great for fairly inexperienced sales staff, and regenerative for the longer serving staff.”

Emma – School book supplier – Suffolk

“Insightful. Personal service for the professionals :-)”

Carol – School books seller – Cambridgeshire

“I found all of the course most interesting and informative. Can think of no improvements.”

David – Council – Northamptonshire

“Hard work !”

Claire – Health insurance provider – Leicestershire

“I think the course was excellent. I was actually dreading it but found it fun, helpful, useful and very informative. DON’T CHANGE ANYTHING !!!”

Stephanie – Customer Service Manager – Chemical supplies – Northampton

” …. and when doing role plays you gave helpful hints as to how we can improve. Would happily recommend you to another customer.”

Graham – Contract distribution – Nottinghamshire

“Fun, interesting, very informative and useful.”

Rebecca – Laboratory supplies – Northampton

“I really enjoyed the course and felt that I have learnt a lot over the last 2 days, due to the entertaining way it was presented by you.”

Celia – Publishing group – Cambridge

“I really enjoyed the role play, so perhaps there could be more activities incorporated. I prefer active learning, rather than sitting & writing things down. Altogether a blindin’ course. Thanks Andrew !”

Dan Woodcock – Medical care – Nottinghamshire

Well structured and you have a memory like an elephant !!!

Graham – Construction products – Leicestershire

“Fun, relaxed, comfortable.”

Michael Connolly – Car dealership – Derby

A fun and interactive course that I think anyone in a telephone based role would enjoy and find very useful.