“Very deep & detailed, but also had some fun factors.”
It was a well constructed course. Very well delivered and thoroughly enjoyed – thank you.
“The course was very good, it was made fun and I didn’t feel as if it was like a classroom situation, which helped me learn.”
“Good fun, informal, informative, pro-active and interactive. Great for fairly inexperienced sales staff, and regenerative for the longer serving staff.”
“Fab course, fun & friendly, put everyone at ease. Awesome job!! Loved impressions :-)”
“Constructive (even with years of experience under our belts).”
“Informative, fun and very useful.”
“Very rewarding and interesting.”
“I enjoyed the course & found the balance between discussion and role play excellent. I don’t normally enjoy role play, but I did this time. The wine helped!”
“You were friendly and able to get your message across very well. Your jokes are another story!”
“Although I did not enjoy listening to myself I found this extremely useful & would like to do it again. Great day thanks.” from a follow-up programme working with recorded ‘live’ calls.
Very interesting and the participation was not daunting or gave a feeling of being stupid.
“Fantastic, informative, made me feel at ease.”
A fantastic course to heighten your awareness of how to deliver positive customer service and communication!
“I found this one of the more well paced, well balanced courses I have been on in my time here.”