“Excellent course. Nice & open. Plenty of practical stuff. Possibly need for more direct group discussion?”
“You managed the course very professionally, it also had some very light moments which keeps the interest.”
“I now have a better understanding of how to approach the selling and upselling area of the job.”
I had reservations before I came on the course, but left feeling more confident about my ability and how I will apply my knowledge to my everyday work. Well done you !
“I found the course enjoyable and fun to do and would just like to say thank you.”
“I found the course very knowledgeable and interesting. I learnt a lot as you involved us, listened well to us and were not boring.”
“Very helpful – enlightening and not too intense.”
After the initial embarrassment, I think the role play teaches you a lot.
If you want to go on a course that involves role playing and you don’t think you will enjoy it – give this course a go & eat your words !!
“the course was delivered professionally, and had lots of fun exercises. Thank you for an enjoyable time.”
“I think you made a first class job of presentation and don’t think you need to change anything.”
“I did genuinely enjoy the course & feel it was of benefit. There are elements I will certainly take back into the work environment which I think will improve my performance. Thanks !”
Very insightful and you will be shocked what you can learn about human communication
“Very practical based view of how to interact well and badly over the telephone.”
“I think another course would definitely be of great benefit but going in to more detail – more intense role plays. I also found that helpful criticism was good.”
“Delivery was very good. Role plays are usually an area where it is so false that it is hard to be natural. Andrew you are very good at your job.”