I think the thing I found best about the course was the way it was delivered. I found that I could relate to all the subjects & was extremely interested in what you had to say over the full 2 days – this is by the way quite astonishing as I have a very low…
“excellent and informative.”
“Informative and self-assessing.”
A1 very good, thank you.
“Enjoyable, not mundane & you were very clear & easy to understand.”
“I found the course enjoyable and fun to do and would just like to say thank you.”
Fun. Keeps your attention for the whole course. Very structured but very useful.
“Fantastic, informative, made me feel at ease.”
“You were friendly and able to get your message across very well. Your jokes are another story!”
Teaches you a lot about your every day role and how you make an impression over the phone.
“Very informative and never boring.”
“It was all excellent, the content and how you encouraged us to participate and make us feel a group and not trainer and trainees.”
“Fluid, informative, educational, salady.”
“This was probably the first time it has not bothered me doing role play. I felt completely at ease.”
“I thoroughly enjoyed this course and have learnt vast amounts which I hope to put into practice. “
Enjoyable and a good introduction to communication and questioning