I had reservations before I came on the course, but left feeling more confident about my ability and how I will apply my knowledge to my everyday work. Well done you !
“It was a well structured, well delivered course. I enjoyed it far more than than I expected to and got more from it than I expected.”
Informative, fun. Helpful in how to communicate telephone skills. Keep on doing what you do. It’s the first course I’ve not got bored on!
All staff dealing with customers should be given the opportunity to attend.
“Informative and self-assessing.”
“Andrew was very friendly and did not make me feel worried about the course or the roleplay. Keep up the good work.”
“Very interesting and useful training programme which will definitely help me approach my sales calls in a more effective way. I’ve also learnt, that there is a more to communicating via telephone than I initially thought.”
“Brilliant and extremely helpful. Thank you.”
I think the thing I found best about the course was the way it was delivered. I found that I could relate to all the subjects & was extremely interested in what you had to say over the full 2 days – this is by the way quite astonishing as I have a very low…
Very good course, which was really enjoyable – most enjoyable one I’ve had so far. Delivered in a way that was easy to understand. Thanks
“Informative, useful, enjoyable. Good way of getting colleagues to communicate with each other.”
“I really enjoyed the course, I was sceptical at first. I am glad I attended & feel I have got a lot out of it. Andrew is a terrific teacher. Thanks Andrew”
“A thoroughly informative and worthwhile course that will benefit me in various areas of my job and also outside of work as well.”
“You were friendly and able to get your message across very well. Your jokes are another story!”
If you want to go on a course that involves role playing and you don’t think you will enjoy it – give this course a go & eat your words !!
“I thought you delivered the course well, and although I was really worried about role play etc. I think it was done in a fun and relaxing way.”