“Relaxed, wakes up some thoughts which over time you forget about.”
Fun – VERY interactive Knowledgeable Completely worth it
“Very useful and informative. There is a lot to take away and put into practice.”
“Very informative, excellent presentation on key areas and delivered in a very informative way. Also delivered with a sense of humour which made it fun and interesting.”
“As you made it interesting and used role plays to split the units up, I wanted to listen to what you were saying. It flew by and I really enjoyed the 2 days.”
You made it fun and very enjoyable. Although I was very nervous about doing the role plays, the way you did it made it fun and I felt involved.
Enjoyable, understanding the importance of the salesperson as well as the customer. Shame the course has ended so soon. Thanks a million and more for everything. -x- I could quite easily go through the entire course again, loved it, loved Andrew.
Informative, up-to-date, fun, met my objectives.
“I enjoyed the course, lively and active.”
It was very good, the pace of delivery was well judged. Content good. It was fun
“Excellent course. Nice & open. Plenty of practical stuff. Possibly need for more direct group discussion?”
All staff dealing with customers should be given the opportunity to attend.
“Helpful & wider understanding of how I come across on the telephone, what my weaker points were & how I can improve them.”
“Both days were quite long and I struggled to remain focussed by the end of the day. Although I hate role playing it was very useful and well done.”
“Hard work !”
Well led, structured and made individuals feel involved.