“Very helpful & time is taken for individual to understand – I feel motivated.”
“Very informative, relaxed and most of all easy to follow – not all jargon.”
“Excellent, very good audience participation and interaction.”
“Fantastic, informative, made me feel at ease.”
“excellent and informative.”
“Just thank you! I found it very interesting & very well delivered with the combination of interaction, recording & listening & all the content. Thorougly enjoyed it – thank you !”
Informative and good for people who use the phone and are not comfortable using it.
“Delivery was very good. Role plays are usually an area where it is so false that it is hard to be natural. Andrew you are very good at your job.”
“You kept interest levels high, and generally were approachable, friendly and willing. It would be beneficial to have a second 1 day course specifically on cold calling and role playing – to build my own confidence up.”
“Informative, involving and interesting !”
“the course was delivered professionally, and had lots of fun exercises. Thank you for an enjoyable time.”
“Good fun, informal, informative, pro-active and interactive. Great for fairly inexperienced sales staff, and regenerative for the longer serving staff.”
“I really enjoyed the course and felt that I have learnt a lot over the last 2 days, due to the entertaining way it was presented by you.”
Enjoyed the course immensely. You held my attention extremely well, and through that I have learnt a lot. Thank you
A fantastic course to heighten your awareness of how to deliver positive customer service and communication!
“Very rewarding and interesting.”