Fun, interesting, very useful, delivered well.
“I really enjoyed the course, I was sceptical at first. I am glad I attended & feel I have got a lot out of it. Andrew is a terrific teacher. Thanks Andrew”
“I found the course very interesting and informative. I think this will be very beneficial in my job.”
Informative and good for people who use the phone and are not comfortable using it.
part 2 ……“It was fast paced and entertaining. I found it thoroughly enjoyable and worthwhile.”
“Although I did not enjoy listening to myself I found this extremely useful & would like to do it again. Great day thanks.” from a follow-up programme working with recorded ‘live’ calls.
“Fluid, informative, educational, salady.”
“Excellent, very good audience participation and interaction.”
“Keep up the accents as it keeps it quite light-hearted and brings the fun element into what could be a long day. I also liked the role playing and getting involved.”
“Enjoyable course which will be helpful in work and socially.”
“… could have included more specific objections etc – techniques that would help us specifically in our roles. The delivery of the course itself and use of phones was excellent, very professionally done. Thanks.”
“Very well thought out & fun. Everybody gets involved and you can gain lots of knowledge or remember the knowledge you forgot.”
“well paced, good fun, interesting and most of all valuable for my future career.”
“It was a very good and useful course. Very well presented.”
“I thought you put all points of view across very clear and precise. I also liked your sense of humour – please don’t lose that!”
I think the thing I found best about the course was the way it was delivered. I found that I could relate to all the subjects & was extremely interested in what you had to say over the full 2 days – this is by the way quite astonishing as I have a very low…