Ed – Health solutions provider – Leicester

“well paced, good fun, interesting and most of all valuable for my future career.”

Simon – Industrial safety products – Wellingborough

“Excellent course. Nice & open. Plenty of practical stuff. Possibly need for more direct group discussion?”

Annette – Aerial photography – Cambridge

“Although I did not enjoy listening to myself I found this extremely useful & would like to do it again. Great day thanks.” from a follow-up programme working with recorded ‘live’ calls.

Gary – Customer Service Manager – Industrial coatings – Coventry

Enjoyable, entertaining, challenging, thought provoking, informative.

Ruth Childe – Food distribution – Leicester

I had reservations before I came on the course, but left feeling more confident about my ability and how I will apply my knowledge to my everyday work. Well done you !

Kelly – Signs company – Northampton

“It was a lot of fun & should be kept to the same structure in future. Need more time for general discussion on personal situations and what affects the individuals with feedback & suggestions.”

Lora – Membership services – Coventry

Really enjoyed it, better than I thought, one of the best courses I have attended.

Peter – Industrial software sales – Birmingham

“The course was run in a professional & very structured manner, with an excellent mix of facts & real life situations. Mr. S has an excellent style – an opinion seemingly share by everyone in the group I attended.”

Sonia – Metals manufacturer – Birmingham

“Friendly, well organised, good practical examples.”

Charlotte – Marketing agency – Birmingham

Very interesting and informative. Certainly provided a groundwork from which to further develop telesales skills.

Luke – Construction products – Coventry

Very insightful and you will be shocked what you can learn about human communication

Ian – IT Development supplier – Leicester

“I did genuinely enjoy the course & feel it was of benefit. There are elements I will certainly take back into the work environment which I think will improve my performance. Thanks !”

Michael – Motor group – Derbyshire

“Enjoyed the interactive parts of the course, maybe more of this.”

Danielle M – Marketing agency – Lichfield

Informative, up-to-date, fun, met my objectives.

Debbie G. – Membership services – Coventry

Fun, interesting, very useful, delivered well.

Paul – Commercial printers – Birmingham

“I feel the course was conducted at the right pace, allowing us to take in the extra knowledge, and also to have an enjoyable time throughout.”