“This course makes you think about your attitude to customers and how you can implement your skills in the best possible way.” from the advanced course ‘Fine tuning telephone skills…
“Fantastic, informative, made me feel at ease.”
“Informative, fun and very useful.”
I was lucky enough to be included in one of Andrew’s telemarketing training courses during my time as Account Director at MMS and found myself far more confident when making…
“Really enjoyed course, good to go over what we did before. Lots of important things have come back to me!! Think this is a really good idea to recap.” from…
It makes you realise how important the obvious things are, and how to use them to your advantage with little effort.
“Well delivered and presented.””
Fun, and a lot to take in over 2 days. There is lots to be learnt. Very enjoyable.
“… could have included more specific objections etc – techniques that would help us specifically in our roles. The delivery of the course itself and use of phones was excellent,…
“I think you’ve succeeded in making it fun, giving people a chance to get involved and trying to be on the same wavelength as us – well done and thank…
“Very helpful & time is taken for individual to understand – I feel motivated.”
“It was obviously extremely well prepared. Very instructive. Very well delivered, friendly and professional.”
Andrew has the ability to deliver bespoke solutions to training issues, truly influencing those involved. from LinkedIn
“Constructive (even with years of experience under our belts).”
“The course was very good, it was made fun and I didn’t feel as if it was like a classroom situation, which helped me learn.”
Interactive and easy to relate to your real job. Many courses I’ve been on before have been interesting but I could not relate them to my role – but this…