Thank you Andrew for 2 days of extremely useful happy training. I for one would recommend you as a personality & trainer to any other firm or individual
“Very good! Covered all aspects of communication in great detail.”
“Well presented, informal approach with lots of interaction.”
“Fun to learn, very relaxed atmosphere, no pressure.”
Hi Andrew. Just to let you know that the team made 13 appointments today. Previously the most they achieved this week was 10 – and of course the 13 was made in half a day. Thanks! Alastair
Excellent, thoroughly enjoyable and you made sure we were all involved.
A1 very good, thank you.
“Really enjoyed course, good to go over what we did before. Lots of important things have come back to me!! Think this is a really good idea to recap.” from the one day follow-up course
Very enjoyable. When’s the next one ? Interesting and not boring at all. Role plays were fun & made it stick in your mind more than just listening.
“It helps to change people’s mind frames of what customer service is about ; to understand more about customers ; and to treat other people how we like to be treated.”
I had reservations before I came on the course, but left feeling more confident about my ability and how I will apply my knowledge to my everyday work. Well done you !
“You are very professional and came across very clearly and made it very understanding.”
“Interesting, fun, specific to our needs.”
“it was a nice relaxed feeling, and I know that everybody felt comfortable with being honest and ‘themself.’ We all enjoyed the 2 days and appreciate the time you spent with us. Thank you “
“Thought provoking and highly participative.”