“Practical, focussed on results, professional. Stick to the truths of the training and you won’t go wrong.”
Informative, up-to-date, fun, met my objectives.
part 2 ……“It was fast paced and entertaining. I found it thoroughly enjoyable and worthwhile.”
I have known Andrew in a work context now for more than 10 years. He has always been courteous and professional in his dealings with us. His approach to the provision of services is very much about understanding your needs and requirements rather than trying to force a ‘solution’ upon you. from LinkedIn
A fantastic course to heighten your awareness of how to deliver positive customer service and communication!
“Very rewarding and interesting.”
Enjoyable and a good introduction to communication and questioning
“Motivating & also confirms many things you already do can be improved.”
“Fun, relaxed, and very well organised and made everything easier to understand.”
“I found the course enjoyable and fun to do and would just like to say thank you.”
Very useful, thought provoking and interesting on a personal as well as business level. New sales people will especially enjoy it.
It makes you realise how important the obvious things are, and how to use them to your advantage with little effort.
After the initial embarrassment, I think the role play teaches you a lot.
“Very good, an excellent 2 days, with plenty of light hearted though very useful information.”
“Energetic. Enjoyable. Informative.”
“Andrew was very friendly and did not make me feel worried about the course or the roleplay. Keep up the good work.”