A fun and interactive course that I think anyone in a telephone based role would enjoy and find very useful.
“Fantastic, informative, made me feel at ease.”
I believe the course to be excellent and presented brilliantly by the tutor.
Well structured and you have a memory like an elephant !!!
“Very good, a great deal learnt.”
“Very useful and informative. There is a lot to take away and put into practice.”
“the course was delivered professionally, and had lots of fun exercises. Thank you for an enjoyable time.”
“Highly interactive, fast-moving customer service training delivered with humour and genuine interest in the participants.”
“This was probably the first time it has not bothered me doing role play. I felt completely at ease.”
“I really enjoyed the course and felt that I have learnt a lot over the last 2 days, due to the entertaining way it was presented by you.”
“An informative and practical course on understanding and interpreting human communications.”
“Delivery was very good, you kept our attention – a good mix.”
“I think it was very good and well structured. You delivered everything very well with a clear, concise approach.”
“You delivered the course in a very understandable & enjoyable way. Allowing everyone to participate was a beneficial aspect and I would recommend your course to others. Good eye contact & using everyone’s names was really effective.
“The course was extremely well run, I believe the mix of exercises and group discussons worked well to prevent boredom which sometimes affects this type of course.”
Fun, interesting, very useful, delivered well.