“The course was extremely well run, I believe the mix of exercises and group discussons worked well to prevent boredom which sometimes affects this type of course.”
“I have learnt how to be better on the phone so people will warm to me more and be able to get a better understanding of me and who I am.”
All staff dealing with customers should be given the opportunity to attend.
Andrew has the ability to deliver bespoke solutions to training issues, truly influencing those involved. from LinkedIn
I enjoyed the course. The trainer was very energetic in keeping the audience attentive (which always helps !)
“Informative, fun and very useful.”
“This was probably the first time it has not bothered me doing role play. I felt completely at ease.”
“Very helpful – enlightening and not too intense.”
“Useful, detailed and professional.”
“I thought you did very well & incorporated loads of examples on the course, which made it really light and easy going. Thanks.”
I thought you were very relaxed and friendly which made me want to listen to you, you talked to me and not at me. Well done.
“Very intense, but very very useful in whatever job role you do.”
“I liked the anecdotes in between – helped as ice-breakers and to keep a light hearted tone. Thanks very much.”
“It was a good all round course, helpful and enjoyable.”
“Delivery was very effective and made the course much more enjoyable. The role plays also made it more involving and easier to understand.”
“I think the course was excellent. I was actually dreading it but found it fun, helpful, useful and very informative. DON’T CHANGE ANYTHING !!!”