“Very good! Covered all aspects of communication in great detail.”
part 2 ……“It was fast paced and entertaining. I found it thoroughly enjoyable and worthwhile.”
“A very helpful insight for the inexperienced. Great topics, great knowledge.”
“I think your conduct and character was professional yet interesting. The course did not seem to drag on, or be dull. Breaking the day up with activities also helped.”
“An in depth and interesting look at the way we communicate with others, the positives and the negatives, and what improvements we can make to ourselves to help us in work and everyday life.”
“Very informative, relaxed and most of all easy to follow – not all jargon.”
“Constructive (even with years of experience under our belts).”
“Highly interactive, fast-moving customer service training delivered with humour and genuine interest in the participants.”
“I actually enjoyed it – particularly the role plays which I have in the past hated. They were fun and not at all intimidating.”
“Informative, relevant, fun, enjoyable. This coming from the pre-conception before the course of : I’ve been doing my job for over 10 years so I didn’t really feel that I could gain very much.”
It was a well constructed course. Very well delivered and thoroughly enjoyed – thank you.
“Easy to contribute and well laid out.”
“Entertaining and light hearted.”
I enjoyed the course Andrew, and your delivery was excellent. You made it fun yet informative. Thank you – I hope I do your training justice !
“Informative, fun and very useful.”
“… could have included more specific objections etc – techniques that would help us specifically in our roles. The delivery of the course itself and use of phones was excellent, very professionally done. Thanks.”