Michael Connolly – Car dealership – Derby

A fun and interactive course that I think anyone in a telephone based role would enjoy and find very useful.

Kerry – I.T. Solutions Sales – Leicester

“Fantastic, informative, made me feel at ease.”

Peter Archer – Publishing – Cambridge

I believe the course to be excellent and presented brilliantly by the tutor.

Dan Woodcock – Medical care – Nottinghamshire

Well structured and you have a memory like an elephant !!!

Sharon W. – Construction – Oakham

“Very good, a great deal learnt.”

Susan – Motor group – Nottingham

“Very useful and informative. There is a lot to take away and put into practice.”

Fiona – Commercial Printers – Birmingham

“the course was delivered professionally, and had lots of fun exercises. Thank you for an enjoyable time.”

Sue – Golf equipment manufacturer – Cambridge

“Highly interactive, fast-moving customer service training delivered with humour and genuine interest in the participants.”

Jeanette – Foodservice – South Midlands

“This was probably the first time it has not bothered me doing role play. I felt completely at ease.”

Rebecca – Laboratory supplies – Northampton

“I really enjoyed the course and felt that I have learnt a lot over the last 2 days, due to the entertaining way it was presented by you.”

Richard – Glass processors – Northampton

“An informative and practical course on understanding and interpreting human communications.”

Lorraine – Telesales manager – Food packaging – Cambridgeshire

“Delivery was very good, you kept our attention – a good mix.”

Sara – Print software – Northampton

“I think it was very good and well structured. You delivered everything very well with a clear, concise approach.”

Nikki – Healthcare packaging – Nottingham

“You delivered the course in a very understandable & enjoyable way. Allowing everyone to participate was a beneficial aspect and I would recommend your course to others. Good eye contact & using everyone’s names was really effective.

Andrew – Health insurance – Leicester

“The course was extremely well run, I believe the mix of exercises and group discussons worked well to prevent boredom which sometimes affects this type of course.”

Debbie G. – Membership services – Coventry

Fun, interesting, very useful, delivered well.