Teaches you a lot about your every day role and how you make an impression over the phone.
“I am very glad I attended the course. I have learnt a lot especially as I have not experienced many telephone conversations like the others. Now in the future it will be much easier for me. Thank you for teaching me lots of new things.”
“Enjoyed it. You’re easy to talk to, make it interesting, but at the same time can have a laugh & make it enjoyable.”
I believe the course to be excellent and presented brilliantly by the tutor.
“Fun, informative and well worth it.”
Andrew is a first class trainer who delivers an impressive range of material with a high degree of commitment and skill. from LinkedIn
“I was not looking forward to the course, but found it fun, interesting and it will benefit me in my day to day job.”
“Very helpful, I really enjoyed it.”
“This course motivates you, and you go away with a head full of tips and ideas to try out !!”
“It was obviously extremely well prepared. Very instructive. Very well delivered, friendly and professional.”
“I thought it was delivered well and getting us involved quite a lot is not something that a lot of trainers do, but really works well.”
“Highly interactive, fast-moving, customer service training delivered with humour and genuine interest in the participants.”
“Was delivered very well, not so much in one go and constant interaction helped the day go by successfully.”
“Great for people starting out and serves as a great refresher because it irons out any bad habits you pick up along the way.”
Enjoyable, fun and beneficial.
Brilliant! Good fun, informative.