“Very informative, excellent presentation on key areas and delivered in a very informative way. Also delivered with a sense of humour which made it fun and interesting.”
“Informative and self-assessing.”
“It was very thorough & extremely helpful & very clearly delivered. Thank you.”
“I thoroughly enjoyed the course. I thought you were clear and explained well.”
“Relaxed, wakes up some thoughts which over time you forget about.”
“This course makes you think about your attitude to customers and how you can implement your skills in the best possible way.” from the advanced course ‘Fine tuning telephone skills – the art of persuasion’
“I really enjoyed the course and felt that I have learnt a lot over the last 2 days, due to the entertaining way it was presented by you.”
Fun, interesting, fantastic course that taught us a lot and will help in our role.
If you want to go on a course that involves role playing and you don’t think you will enjoy it – give this course a go & eat your words !!
Very enjoyable. When’s the next one ? Interesting and not boring at all. Role plays were fun & made it stick in your mind more than just listening.
A 2 day course. Really interesting, where you participate a lot which makes it more enjoyable. Andrew is really dynamic and puts things across really well. You come out of the course with some really useful skills you can apply at work as well as in your personal life.