Thank you Andrew for 2 days of extremely useful happy training. I for one would recommend you as a personality & trainer to any other firm or individual
“It helps to change people’s mind frames of what customer service is about ; to understand more about customers ; and to treat other people how we like to be treated.”
“A course that covers the basics of telemarketing skills which can be tailored to suit your specific team.”
“A very helpful insight for the inexperienced. Great topics, great knowledge.”
“Brilliant and extremely helpful. Thank you.”
I’ve attended training courses lead by Andrew, they’ve been extremely valuable & beneficial. He brings enthusiasm and clarity and you leave his training course buzzing with ideas and solutions to take back to work, to maintain standards and make the changes that count. from LinkedIn
“I thought the course was very enjoyable, well organised and presented. I have learnt a great deal & feel this will help me in the future with my confidence. Thank you!”
“Informative, involving and interesting !”
Of all the courses I have attended this was one of the better examples. Very enjoyable and very well delivered.
“I am very glad I attended the course. I have learnt a lot especially as I have not experienced many telephone conversations like the others. Now in the future it will be much easier for me. Thank you for teaching me lots of new things.”
“Fun to learn, very relaxed atmosphere, no pressure.”
“Overall very happy with the training. Great and entertaining presenter. Good sense of humour.”
“An in depth and interesting look at the way we communicate with others, the positives and the negatives, and what improvements we can make to ourselves to help us in work and everyday life.”
Very well structured, entertaining and helpful
“I really enjoyed the role play, so perhaps there could be more activities incorporated. I prefer active learning, rather than sitting & writing things down. Altogether a blindin’ course. Thanks Andrew !”
“Highly interactive, fast-moving customer service training delivered with humour and genuine interest in the participants.”