Teaches you a lot about your every day role and how you make an impression over the phone.
“Enjoyed it. You’re easy to talk to, make it interesting, but at the same time can have a laugh & make it enjoyable.”
“I think it was very good and well structured. You delivered everything very well with a clear, concise approach.”
“I found the delivery very good, and felt very relaxed, and enjoyed the course.”
“I really enjoyed this course. It held my attention for the full 2 days. the pace was quick enough & the role play was especially good. We would benefit from…
“I thought you delivered the course well, and although I was really worried about role play etc. I think it was done in a fun and relaxing way.”
“I have learnt how to be better on the phone so people will warm to me more and be able to get a better understanding of me and who I…
“Fluid, informative, educational, salady.”
“I thoroughly enjoyed the course & feel it was time well spent. I have learnt a lot, which is relevant to my daily job.”
“Really enjoyed course, good to go over what we did before. Lots of important things have come back to me!! Think this is a really good idea to recap.” from…
I was lucky enough to be included in one of Andrew’s telemarketing training courses during my time as Account Director at MMS and found myself far more confident when making…
“I thought the course was very enjoyable, well organised and presented. I have learnt a great deal & feel this will help me in the future with my confidence. Thank…
” …. and when doing role plays you gave helpful hints as to how we can improve. Would happily recommend you to another customer.”
“I thought it was great. Very informative and thank you for giving me something interesting to think about. I am sure it will help me develop my leadership skills in…
“As you made it interesting and used role plays to split the units up, I wanted to listen to what you were saying. It flew by and I really enjoyed…
“It was great fun. We can also learn something new. Thank you Andrew.”