Of all the courses I have attended this was one of the better examples. Very enjoyable and very well delivered.
Informative and good for people who use the phone and are not comfortable using it.
“I think your conduct and character was professional yet interesting. The course did not seem to drag on, or be dull. Breaking the day up with activities also helped.”
“Interesting, fun, specific to our needs.”
Well structured and you have a memory like an elephant !!!
Enjoyed it thought you delivered it well did not rush things through.
I enjoyed the course Andrew, and your delivery was excellent. You made it fun yet informative. Thank you – I hope I do your training justice !
“Helpful & wider understanding of how I come across on the telephone, what my weaker points were & how I can improve them.”
“A good introduction to this subject that will start the thought processes going on how to handle customers.”
“Very helpful & time is taken for individual to understand – I feel motivated.”
“An in depth and interesting look at the way we communicate with others, the positives and the negatives, and what improvements we can make to ourselves to help us in work and everyday life.”
“Relevant. Genuinely helpful. Enjoyable. Confirmation of skills I didn’t realise I was using.”
“I like the fact that Andrew made it ‘personal’ as possible – maybe some more examples of role play might help – I quite enjoyed this in the end!!”
Andrew is a first class trainer who delivers an impressive range of material with a high degree of commitment and skill. from LinkedIn
“Fun, informative and interesting.”
“Very professional and personalised which is important as you felt it was bespoke for you and your company.”