“Very practical based view of how to interact well and badly over the telephone.”
“Practical, focussed on results, professional. Stick to the truths of the training and you won’t go wrong.”
“Very interesting & helpful and well presented – a most enjoyable 2 days which I believe will help me with my work.”
A fun and interactive course that I think anyone in a telephone based role would enjoy and find very useful.
“Very good, humour always makes a course interesting thus learning is also interesting.”
“No further comments – you asked all the right questions! Delivery was very good, relaxed but assertive.”
“Friendly, well organised, good practical examples.”
“Useful, detailed and professional.”
“I felt I learnt a lot and it was good to have training like this.”
“A refreshing view on communication, not just another “customer care” course. It’s about how to communicate with people in all aspects of your life.”
“Fun, relaxed, and very well organised and made everything easier to understand.”
“a big boost for confidence and developing speaking and listening skills.”
The whole course was delivered in a professional manner, yet maintained the interest throughout the 2 days. I don’t think I’ve said it about any course before but – ‰Û÷very…
“Fun, to the point – relevant. Good for team building.”
Time flew – it was very informative and I found Andrew very approachable. It helped in team building and self confidence.
I had reservations before I came on the course, but left feeling more confident about my ability and how I will apply my knowledge to my everyday work. Well done…