doctor taking mans blood pressure

How about a team audit on your telemarketing team?

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.

Carrying out a live audit on your customer service or telesales team

How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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How to make the most of call recordings

Using call recordings within your training programme is a great idea provided it is done objectively and not simply as a stick to beat people with. Training programmes are especially powerful where they feature real calls as the participants can identify with the calls personally. To Market can help to develop this training with you.

lady at dentist

Easy – set up a team audit on your telemarketing team

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.

Buy some huge experience with a short term telesales manager

Buy some huge and wide ranging experience with a short-term telesales or telemarketing manager. You don’t have to commit large sums to someone to head your team – certainly not at the moment. Find out more here.

How to sell a price difference – Telesales tips

How to sell the price difference – telesales tips. This is a tip I learned a few years ago, and it comes in really useful. If you’re competing with a competitor for a prospect’s business and you’re more expensive – focus on the difference. This makes it a much easier sell.