telephone operators in office

Why not start your training programme with an independent review of your telephone based team? Customer Service, telesales, internal sales or telemarketing can be evaluated in just 2 hours and onsite.

Auditing a phone teamChances are that if you’ve landed here from LinkedIn, you’re considering the idea of how to develop the skills of your phone team. Training may be a part of this. Clearly if you can improve the volume of sales or leads they can generate, you will easily get a return on what you invest in training for your telephone based team.


“Thanks for yesterday. I have got some really good feedback from the team and they all found it enjoyable and useful. Amazingly so far (it’s still only 2.30) the Telesales team have got 18 demos between three of them. Normally they get 3-5 each a day and there’s plenty of time left still. Thanks again for your hard work.” Tim Ross Sales Director TGA

And for customer service too, better customer retention rates will help you get your investment back quickly. Providing training for your team, especially external training, is motivating for your team too as it reinforces the fact that you take their role seriously, you value it, and them.

The way it works

The team audit is 2 hours onsite, me sitting with your team while they carry out their normal phoning duties : talking to your customers on the phone. This helps me assess both their skills individually, as well as the way they carry out their role.  You can then have the post-audit feedback with or without a written report.

The benefits to you

For a relatively modest sum, just a few hundred pounds, you will get an independent view of your team.

  • No agenda, no axe to grind, just an impartial snap-observation. You can take it on board, or reject it. Whatever you think.
  • Carrying out the exercise helps me formulate the best fit training programme for you,
  • It gives you a chance to evaluate what I can ‘bring to the party’ ideas wise and get an idea about my experience and competence.
  • Makes it a smaller decision to then commission me to carry out the training for you and your team.

The next step 

To book your team audit, simply contact us here. The fee for the team audit is £449 +VAT, (slightly more if you’re outside the Midlands) but if you book the audit and the 2 day training course within the next 30 days, To Market will refund you £100 of the team audit against the training.

If you want an example of what a report might look like and the subjects covered, we will happily send you an example. Just ask.